Hello, I am Phebe Ameh, I am a dedicated and hard-working person who believes in honesty and good working relations.
I have worked with excel and as customer service representative for sometime now, and I have certain qualities which makes me excellent at it. I have completed contracts requiring a wide range of skills on different platforms, each project required stringent adherence to proper and explicit protocols as outlined by my clients
I am very skilled in both soft and hard skills. I always make sure I deliver an excellent job. I am quick learner and willing to learn new platforms. When learning something new I try and take in all there is to learn about that program. I will reach out with questions and I will also do self-research to better understand how a program works and ways to be more efficient within that program. I look forward to helping your company thrive.
Generated reports, correspondence for internal and customer
* Resolved product and service issues promptly.
* Built strong knowledge of product line to assist customers in selecting products.
* Handled escalated callers to reach positive outcome.
*Utilized customer relationship management software to gather and analyze
customer information and facilitate campaigns.
* Excellent communication and interpersonal skills and the ability to respectfully
interface with executive from various department and divisions.
* Improving customer satisfaction and successfully defusing the toughest client