Nigeria Gallery
Experience
Digital Marketing Training Internship
Worked on digital marketing fundamentals, customer avatar and competitive research, website conversion funnel.
I designed a sales conversion funnel that explains the steps to take when it comes to digital channel to make a complete stranger become a paying customer.
Defining of customer avatar to understand who our customers are and identify our target audience.
WordPress Web development for customers.
Addition of built website into Google Analytics account.
Use of SEO ranking and keyword research to help customer gain visibility and profitability.
SEO audit and Website audit.
Customer Service Officer
Plan, profile and analyze the needs and priorities of the customer to ensure superior custom service management prior to customer’s demands.
Work under pressure and be ready to achieve a higher level of efficiency and effectiveness for maximum customer satisfaction.
Ensure compliance with all internal controls and established policies and procedures.
Ability to deliver excellent customer service experience.
Good listening and speaking skills.
Initiate and open new accounts
Transaction Service Officer
Facilitate customer’s transaction request and perform core duties of the bank by mainly receiving and paying cash.
Handle and control cash transactions of customers by monitoring deposits and withdrawals accurately in line with CBN regulations and guidelines.
Explain, advise and promote bank’s product and services to customers.
Identify referral opportunity and make relevant referrals.
Improve operational skills to achieve customer satisfaction regarding TAT and ATM operations.
Education
Professional Diploma
WordPress Website Development & SEO Specialist
Bachelor of Science
Economics
Ordinary National Diploma
Computer Science