Responded to telephone inquiries and complaints following standard operating procedures

Handled customer complaints and inquiries in a courteous and efficient manner.
Logged details of customer service calls in computer system following correct protocols
Processed orders, returns, and exchanges in an accurate and efficient manner
Updated account information to maintain customer records.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.