Nigeria Gallery
Experience
Call Center representative
▪Maintained up-to-date knowledge of product and service changes.
▪Offered customer advice and assistance, paying attention to special needs or wants.
▪Updated account information to maintain customer records.
▪Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
▪Answered a constant flow of customer calls with minimal wait times.
▪Seize opportunities to upsell products when they arise.
▪ Build sustainable relationships and engage customers by taking the extra mile
▪ Meet personal/team qualitative and quantitative targets
Customer Sales Representative/Virtual Assistant
▪Answering client questions about credit terms, products, prices, and availability.
▪ Work directly with customers to assist, resolve complaints, answer questions, and process orders
▪ Prepare weekly and monthly reports
▪Supply management with reports on customer needs ,problems, interests, competitive activities, and
potential for new products and services.
▪Keep abreast of best practices and promotional trends.
▪Continuously improve through feedback.
▪Used strong analytical and problem-solving skills to develop practical solutions for challenging
situations.
▪Organize and schedule appointments
▪Plan meetings and take detailed minutes