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Social Media Management and Advertising Specialist

I am Oluchukwu Eucharia Ugbana, a new raising talent. I’m a social Media Manager and Advertising Specialist responsible for managing your online presence on social media platforms like Facebook, Instagram, and Twitter by creating, publishing, and analyzing content you post and responsible for developing and managing the online reputation of your employer.

Experience

Customer Service Officer

  •  Polaris Bank Limited
  •  Feb 2022 - Present

Ensure effective / efficient implementation of bank-wide policies with respect to branch customer services
• Coordinate activities of the service delivery team
• Ensure adherence of team members to the bank’s service charter, policies and procedures
• Execute sales for all consumer banking products of the Bank
• Promptly resolve customer issues and complaints on customer service related matters
• Oversee and monitor standardization in customer service delivery across the branch especially retail customers to ensure consistency of service delivery bank wide
• Provide feedback to the Branch Service Manager on the activities and service delivery status in the branch
• Ensure the maintenance of a suitable ambience in the Banking Hall
• Review customer account opening documents for completeness
• Ensure efficient service delivery on customer account management activities – account opening, cheque printing, standing orders, etc
• Maintain safe custody of cheque books, customers’ files and signature cards
• Provide other units/branches with customer related information
• Manage the issuance of customers monthly account statements
• Evaluate the level of customer satisfaction through the conduct of surveys and initiate corrective measures to address issues observed
• Review all processes within the service area and suggest improvement opportunities.
USSD activation/deactivation, mobile app enrollment/deactivation, Card issuance and hotlist.

Transaction Officer

  •  Polaris Bank Limited
  •  Feb 2018 - Feb 2022

Attends to all enquiries involving outflow transactions. • Processing of Payment messages on SWIFT. • Compilation of our statement of account on a daily basis to know our position and present same to Management for decision making. • Liaising with branches on issues that may arise on outward transfer • Processing and resolution of SWIFT enquiries. • Resolution of inflow transaction “open” reconciliation items. Monthly and weekly Proof and Reconciliation of general ledger and accounts. Issuance of Managers cheque.

Teller

  •  Access Bank of Nigeria
  •  Jul 2014 - Feb 2018

Cash deposit and withdrawal, Intra and inter bank transfer, Cheque Truncation, Remittance on pay direct platform, Remita platform, E-bill platform, etc. Issuance of Managers cheque.

Education

Social Media Management and Advertising Specialist

  •  Digital Marketing Skill Institute
  •  Apr 2022 - May 2022

creating and publishing content on all social media platforms, including Facebook, Twitter, and Instagram, to grow an audience, build brand awareness, and ultimately, boost sales.